At Hamsaat al Reem, your satisfaction means everything to us.
Since our products are freshly prepared food items, we do not accept returns or exchanges once an order has been delivered. However, if you receive the wrong item, a damaged order, or experience any issue with your delivery, please contact us within 24 hours of receiving your order.

We’ll be happy to review your concern and, if applicable, offer a replacement or refund based on the situation.

To request assistance:

Please send us your order number, details, and a clear photo of the issue via WhatsApp or email.

Our team is always here to make sure your experience with Hamsaat al Reem is enjoyable and worry-free.